Privacy & Delivery Policy
NICO'S Ballymoney is hereafter referred to as We, Us, Our.
Privacy Policy
At NICO'S Ballymoney, we recognize the importance of your privacy and are committed to protecting the personal information you provide. We handle all personal data with care, ensuring it is treated with respect and integrity. We comply with applicable privacy laws and regulations.
By using our website, placing an order, or registering with us, you consent to the collection, use, and disclosure of your personal information as outlined in this policy.
Collection of Information
We collect personal information from a variety of sources, including our website, phone calls, and direct interactions with customers. The type of personal information collected depends on your interaction with us.
Collection via Our Website
When you visit our website, we collect:

• Information you provide directly (such as your name, address, phone number, and email address) when placing an order, registering, or submitting inquiries.

• Information about your website usage, including pages visited, search terms entered, and interactions with our website.

Use of Personal Information
We use personal information only for purposes that are specified or reasonably apparent at the time of collection. This includes:

• Fulfilling orders placed via our website, telephone, or in person.

• Processing inquiries and customer support requests.

• Communicating special offers and promotional events.

• Internal administrative purposes, such as marketing, research, and product development.

Disclosure of Information
We do not sell or share your personal information with third parties, except in the following circumstances:

• When required by law.

• With third parties that you have given explicit consent to share your information with.

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Purpose for Handling Information
We take reasonable steps to ensure that you are aware of the purpose for which we handle your personal data. Your personal information will not be used for any purpose other than what was originally specified, unless required by law.

Accessing and Updating Personal Data
You have the right to request access to any personal information we hold about you. To request this information or update your details, please contact us using the contact details provided on our website.
If you have concerns about how your personal data is handled, please reach out to us, and we will take appropriate steps to address your concerns. We have strict security measures in place to prevent unauthorized access, misuse, or loss of your personal information.

Delivery Policy
We take great care in ensuring timely and accurate delivery of your orders. Please review our delivery policy below:
Delivery Address Accuracy

• Please ensure that the address you provide is correct. We cannot take responsibility for non-delivery due to incorrect information.

• Redelivery due to incorrect address or missing details may incur an additional fee.

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Delivery Fees & Areas

• A delivery fee applies to all orders, varying by location. Details of delivery charges can be found on our website, in-store, or by telephone.

• We deliver only within predefined delivery zones and do not provide service beyond these areas.

• Online ordering and delivery services are subject to store trading hours, which may change from time to time.

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Estimated Delivery Times

• Standard delivery time is approximately 45 minutes.

• Delivery times may vary due to order volume, peak hours, or unforeseen circumstances.

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Additional Information Collected for Orders
When placing an order, we may collect additional details to facilitate the process, including:

• Name, address, phone number, and email address.

• Payment details (for verification and transaction purposes).

• Any special instructions to assist with order preparation and delivery.

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Use of Cookies
Our website uses cookies to improve your browsing experience. Cookies help us:

• Identify returning visitors and personalize their experience.

• Collect data on which pages are accessed and preferences selected.

• Improve website performance and customer experience.

Cookies do not retrieve personal data from your device or transmit viruses. If you place an order with us, cookies help store your preferences and session information for a seamless experience.
Changes to This Policy
We may update this Privacy & Delivery Policy from time to time. Any changes will be reflected on our website. By continuing to use our services, you acknowledge and agree to these updates.
For any questions regarding our privacy practices or delivery policy, please contact us directly.